Shipping policy

SHIPPING POLICY

At KREEWEEL, every order is carefully prepared and packed by hand before shipment.

PROCESSING TIME

Orders are generally processed within 2–5 business days after payment has been successfully received.

Because our products are handmade, additional processing time may occasionally be required. If there is any significant delay, we will contact you.

SHIPPING

We ship orders using the shipping methods available at checkout.

Shipping costs and estimated delivery times are calculated and displayed during checkout based on the destination and selected shipping method.

Please make sure that your shipping address, phone number, and contact information are correct before completing your order.

DELIVERY TIME

Estimated delivery times depend on the destination, shipping method, courier service, customs clearance, and other circumstances beyond our control.

International orders may take longer due to customs procedures in the destination country.

CUSTOMS AND IMPORT DUTIES

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country.

KREEWEEL is not responsible for delays caused by customs clearance.

TRACKING

When available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active in the courier's system.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible and provide your order number together with clear photos or videos of the package and item.

If your package appears to be lost during delivery, please contact us so we can assist you in checking the shipment with the courier.

ADDRESS ERRORS

Customers are responsible for providing an accurate and complete shipping address.

KREEWEEL is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

CONTACT

If you have any questions about shipping, please contact KREEWEEL through the contact information provided on our website.

Thank you for supporting KREEWEEL and handmade upcycled craft.